Complaints
We aim to provide our clients and business trading partners with an excellent service. On occasion we may fail to meet your expectations and have in place a process to receive and investigate your complaints and will act on your feedback. If for any reason you are dissatisfied with the service you receive from Ryan Specialty Underwriting Managers International, please find the details of our complaint’s notification process below.
In the event you wish to make a complaint, please contact us:
Ryan Specialty Underwriting Managers International Limited
Ground Floor
60 Great Tower Street
London
EC3R 5AZ
Telephone: +44 (0)20 3023 3210
RegulatoryCompliance@ryansg.com
Depending on the nature of your complaint, we may be required to refer your complaint on to the insurer and if your policy is underwritten at Lloyd’s, you may refer your complaint to Lloyd’s for review. Lloyd’s contact details are:
Complaints
Lloyd’s
One Lime Street
London EC3M 7HA
complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
www.lloyds.com/complaints
Ultimately, should you remain dissatisfied Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The FOS’s contact details are follows:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
complaint.info@financial-ombudsman.org.uk
Telephone: +44 (0)300 123 9 123
www.financial-ombudsman.org.uk
Ryan Specialty takes great care to ensure that we provide quality services and do our utmost to provide you with the best possible experience. However, if you feel that we have not met your expectations, we would like to hear from you so that together we can come to a solution.
In the event that you want to make a complaint, you can contact us in person, by letter or by e-mail at:
The Complaints Manager
Ryan Specialty Netherlands B.V.
Wilhelminakade 149a
De Rotterdam, East Tower, 29th Floor,
3072 AP Rotterdam
RegulatoryCompliance@ryansg.com
If you remain dissatisfied once you have received our final response, you may refer your complaint to the Complaints Institute for Financial Services (KiFiD). You can take your complaint to the KiFiD if you are a consumer or a small business if your complaint has not been resolved in the way that you had hoped. Their contact details are:
Klachteninstituut Financiële Dienstverlening (KiFiD)
Postbus 93257
2509 AG Den Haag
Telephone: 070 – 333 8 999
